Frequently Asked Questions

AquaSummit

What is the AquaSummit?

AquaSummit is a two day live event providing education for aqua professionals to learn and collaborate with skilled and dedicated local and international presenters. AquaSummit gives delegates the opportunity to network with others in and out of the water and share their passion for aqua exercise. Click here to find out more

Where is the AquaSummit 2024 being held?

The venue for the AquaSummit is at Gunyama Park Aquatic Centre, Sydney - 17 Zetland Avenue, Zetland. It is conveniently located only 15 mins from both the Sydney CBD and the airport.

Click here for map location

Click here for information about the venue

What are the dates and times for AquaSummit 2024?

Saturday 19 October 2024 9.00am to 6.30pm (AEDT time)

Sunday 20 October 2024 8.30am to 5.00pm (AEDT time)

Will AquaSummit sessions be recorded and be available for sale after the event?

AquaSummit 2024 is a live event ONLY. Sessions will not be recorded nor available to purchase post event.

Where can I find the AquaSummit 2024 schedule?

Click here to download your schedule

Will I receive a Certificate recognising my Professional Development?

Yes, AquaSummit is accredited for professional development and recognised by industry bodies

- AUSactive - 11 CECs

- FITREC - 30 points

- Physical Activity Australia - to apply for PDPs and learn more about the process, you can refer to the document available at this link: https://www.physicalactivityaustralia.org.au/professional-development-points/

Are there any social events for delegates?

Yes, Aqua Alliance will host complimentary social events as part of registration including:

Friday Night Welcome Drinks

Kick off the AquaSummit with an evening of introductions and connections on October 18, 2024. It’s the perfect setting to meet fellow professionals and set the tone for a weekend of learning and growth.

Saturday Night Tapas by the Pool 19^th October 2024

Unwind after a day of engaging sessions with tapas by the pool. Relax, enjoy good food, and continue the conversations started during the day.

Sunday Morning Coffee Connect:

Join us for a focused networking session at 8 AM on October 20, 2024. Whether you’re a sole trader or contractor, employ staff, own a business, or manage your own pool, this is a great opportunity to discuss innovations and strategies that could be adapted from one state to another.

Industry Forum

What is the Industry Forum?

This interactive forum will address challenges and offer solutions for Group Fitness Coordinators, Managers, Pool Owners and Sole Traders on topics including the inaugural 'Aqua Think Tank' interactive session.

Registration for this event is separate to the AquaSummit Conference.

Click here to find out more

Where is the Industry Forum 2024 being held?

For live attendees, the venue for the AquaSummit is at Gunyama Park Aquatic Centre, Sydney - 17 Zetland Avenue, Zetland. It is conveniently located only 15 mins from both the Sydney CBD and the airport.

For those joining virtually, the Industry Forum will be streamed live and recorded via Zoom.

Click here for map location

Click here for information about the venue

What are the dates and times for the Industry Forum?

Friday 18th October 2024 9.00am to 4.30pm (AEDT time)

Aqua Alliance Networking Event - Fri Oct 18 from 5-7pm

Will the Industry Forum be filmed? Will the recording be available for sale after the event?

The Industry Forum 2024 will be recorded and available for paid attendees (live and virtual) to access in their library post event. The recorded sessions will not be available for sale after 19th October 2024.

Where can I find the Industry Forum schedule?

The Industry Forum 2024 schedule will be available soon.

Stay tuned!

Will I receive a 'Certificate of Attendance' for the Industry Forum?

Yes, Aqua Alliance will supply you with a 'Certificate of Attendance'.

Will I receive Professional Development points for attending the Industry Forum?

No, the Industry Forum will not be accredited for professional development.

Registration

How do I register for the AquaSummit?

Tickets for AquaSummit 2024 will be available very soon. Stay tuned!

How do I register for the Industry Forum

Tickets for AquaSummit 2024 will be available very soon. Stay tuned!

How do I pay for my registration?

The easiest and quickest way to secure your place at both events is via credit card payment.

How secure are my credit card details?

Our website does not store credit card information. Instead we use a third party payment service called Stripe, to process credit card payments. You can access Stripe’s privacy policy via this link -https://stripe.com/au/privacy

If I don’t have or cannot pay by credit card, is there an alternative payment method?

Yes, an alternative payment method is available. Aqua Alliance will provide an invoice which includes bank details for direct deposit. Please note your registration for this event is not confirmed until payment has been received. In order to arrange an invoice please email us directly - [email protected]

My employer would like to make a group booking. What are the registration and payment options?

We welcome group bookings. Please email us directly [email protected] and we will arrange an invoice to be sent to you. A group booking is 5 or more people from the same employer. The price of a group booking are: Industry Forum $175 and AquaSummit $465

Please note your registration for this event is not confirmed until payment has been received.

Do you offer group, student or pension discounts?

There are a range of different price options depending on when you choose to sign up. Each pricing option will have an expiry date which you will see on the site. There is also a limit of a 100 people per event and this may affect what will be available regarding registrations. See below for the pricing options. Group discounts are available if 5 or more people sign up from the same club or facility. To enquire further about this option, please email [email protected]

Early Bird Industry Forum - $175.00

Early Bird AquaSummit - $465.00

Standard Price Industry Forum - $195.00

Standard Price AquaSummit - $495.00

Late Price Industry Forum - $245.00

Late Price AquaSummit - $595.00

Can I review my registration information? How will I know when my registration is confirmed?

Upon payment you will receive confirmation of your registration via email. Please check your junk mail if it does not arrive within 2 hours of submitting payment. The email will provide detailed information about your registration. You will also receive an additional email regarding log in details and how to set up your password. This will allow you to be able to access your library where the notes will be provided closer to the date of the event.

If I book my registration online, how do I collect my ticket?

Once you've registered, you'll receive a confirmation email that secures your spot at the event. This process is fully automated to ensure a smooth check-in upon your arrival. Our event crew will be ready to greet you and will have your registration details on hand. Just make sure to have a photo ID with you for verification purposes.

Can I register and buy a ticket on the day of the AquaSummit or Industry Forum?

Registration for these events are available online only. We expect tickets to sell out early so purchase early to avoid missing out.

Can I get a refund if I change my mind about attending?

Refunds for cancellations will vary according to notification and circumstances. If notification is received:
at least 28 days prior to the event, we will refund your registration payment minus administration costs.
between 14 - 28 days, we will refund you 75% of your registration fee.
If you cancel within 14 days of the AquaSummit due to circumstances involving illness, death, or Act of God events, you must email [email protected] to request a refund. You must provide supporting evidence of the reason for cancelling which may include a medical certificate or statutory declaration of personal circumstances.

More info on our Refund Policy is available in our Terms and Conditions

If AquaSummit and Industry Forum are cancelled, how do I obtain a refund?

If either or both events are cancelled, rescheduled or significantly relocated, Aqua Alliance staff will be in contact to arrange a refund. To the extent permitted by law, including the Australian Consumer Law (ACL), we will not reimburse you for auxiliary expenses (such as the cost of travel, car parking, child-care, and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at an event. We recommend that you obtain travel insurance for those expenses.

More info on our Refund Policy is available in our Terms and Conditions

Venue

What parking arrangements are available at the venue?

Delegates are encouraged to use public transport as parking at the venue and in the local area is limited. All parking bays have a 2 hour metered parking restriction - 8am-10pm.

At the venue you will find:

4 accessible parking bays approx 18m from the entrance
40 ticket parking spaces with 2 hour limit on Zetland Avenue linked to the 6 parking meters
one space allocated as a loading zone

In the local area you will find:

restrictions of 1 or 2 hour metered or time parking in surrounding streets

Note: Drivers with mobility parking permits are legally able to park within any of the 2-hour ticket parking zones without charge and without a time limit.

There is a dedicated ‘Parking, Swim and Gym’ subsidised parking scheme for the 2 hour metered parking. You may only claim a discount if you’re using pools, gymnasium or fitness studios.

https://www.cityofsydney.nsw.gov.au/transport-parking/get-parking-discount-gunyama-park-aquatic-recreation-centre

Taxis and drop offs - There are four car park spaces allocated as ‘No Parking’ at the entrance in Zetland Avenue. These are pick-up and drop off areas only.

Is there a cafe available and can it cater to special dietary requirements?

The onsite cafe sells a range of quality food and beverages with indoor and outdoor tables and seating. The cafe offers a varied menu items which can be viewed online - https://gunyama-park-cafe.square.site - as well as other fresh food items available on a day to day basis.

Cafe owner Mark invites those with specific dietary requirements to email him directly to pre-order food to pick up on the day - [email protected]

Where are the sessions located within the venue?

Industry Forum on Friday 18th October 2024 will be held in Fitness Studio One on the upper level.
AquaSummit Lectures on 19/20 October 2024 will also be held in Fitness Studio One on the upper level.
AquaSummit Pool Sessions on 19/20 October 2024 will be held in the 25 metre indoor Program Pool.
Event crew will be available to assist with directions.

Will Wifi be available at AquaSummit?

Yes, Gunyama Park Aquatic Centre does provide free Wifi. We will provide you with all details to get you connected on the day.

Can I store my luggage at the venue?

Yes, large luggage items can be stored securely at the venue. See event crew to assist you with further details on the day.

Travel

Transport options to the venue?

Due to parking restrictions we advise delegates to use public transport.

There are several options to get to the venue.

Air Travel - for those flying in from regional and interstate locations the nearest airport is Sydney Domestic Airport - https://www.sydneyairport.com.au/airport-guide/arriving/domestic

For international delegates the airport is Sydney Kingsford Smith Airport - https://www.sydneyairport.com.au/airport-guide/arriving/international

Train - the nearest train station to the venue is Green Square Station. It is approximately a 5 minute walk to/from the venue.

Arriving by plane? Both the Domestic and International terminals have onsite Train Stations.

- Sydney Domestic Airport Station to Green Square Station is two stops away and 5 minutes in duration

- Sydney International Airport Station to Green Square Station is three stops away and 7 minutes in duration

- Sydney CBD to Green Square Station is two stops away and 5 minutes in duration

Bus - several options to Green Square

Route 343 from Central Station, stops at Elizabeth Street (2 minute walk).

Route 320 from Central Station to Joynton Avenue (1 minute walk).

Route 309 from Central Station to Green Square Station (10 minute walk).

Bike - racks are provided adjacent to both main entrances.

For further information on how to get to Gunyama Park Aquatic and Recreation Centre, please visit Transport NSW. https://transportnsw.info/

Accommodation

Accommodation options near the venue?

Yes there is hotel accommodation available within walking distance from the venue. Below is a list of hotels offering AquaSummit 2024 delegates a discount off ‘best available daily rates’.

Veriu Green Square is offering AquaSummit and Industry Forum delegates 15% discount off 'Best Available Rate' using the Rate Access Code provided below
- Go to www.punthill.com.au
- Select 'Veriu Green Square', enter dates, no. of adults, click on 'Search Hotels'
- Click on 'Book Now’
- Click 'Add Code' drop down arrow and select 'Rate Access Code’ then enter ‘AquaSummit24' and click 'Add' (valid to Oct 25)
- Select room type and click on 'Book'
- Select 'Skip & Checkout' or 'Add and Enhancement'
-Ensure special rate provided displays AquaSummit 2024 and then enter Guest and Payment info
- Click 'Book Now’

Value Suites Green Square is offering AquaSummit and Industry Forum delegates 18% discount off 'Best Available Rate' using the Rate Access Code provided below
- Go to https://valuesuites.com.au/green-square/
- Click on 'Book Now'
- Select dates, no. of guests
- Enter promo code 'Aqua' and click on 'Apply'
- Click on 'Find availability'
- Click on 'Have A Promo Code' Select preferred room type
- Click on 'Book'
- Enter Your Details and click on 'Continue'
- Check box for T+Cs and click on 'Proceed to Payment'
- Enter payment details and click on 'Book'

Another hotel within 10 mins walking distance is Meriton Zetland offering a great range of 1, 2 and 3 bedroom apartments. You can save money on bookings by becoming an Eminence loyalty program member. Click here for more info

Others accommodation websites include Airbnb and Stayz